Frequently Asked Questions

Charity

Who is the charity partner for 2018?

Each year Christmas FM partners with a charity who become our official charity partner for that year. This year it’s the turn of Temple Street Hospital, better known to almost everyone as simply, Temple St.  https://christmasfm.com/about-us/charity-partner/  

What will be done with the money raised?

This festive season, Christmas FM is partnering with Temple Street to raise vital funds that will go towards giving the gift of life to over 1,000 critically ill babies and children. Funds raised by Christmas FM this December will purchase new, state-of-the-art incubators and ventilators – helping to ensure that sick children have access to the very best paediatric equipment when they need it most.

I work with a charity. How do I suggest my charity for partner for next year?

Please email admin@christmasfm.com in February 2019 with full details of your charity – subject line: ‘Charity Partner application 2019’. We will then set out the application process to you for 2019

Dates

FM broadcast start and end dates

Christmas FM will begin broadcasting on FM on Wednesday November 28th 2018 at 1pm and will finish broadcasting on FM on Thursday December 27th. The station will continue online and on digital until December 31st. The station will then operate a sustaining service online from January 1st throughout the year.

Donating by text

You can start donating by text from November 28th, 2018  and up to and including December 27th, 2018. Details will be available on air and on our contact page during this time.

Donation Day

Christmas FM’s annual Donation Day is where we ask listeners and their friends to dig deep and help our charity partner. This year Donation Day will be on Wednesday 19th December from 7am to 7pm. More details will be announced closer to the date – please check our website and social media channels.

Song Contest dates

Christmas FM Song Contest is open for entries via the website only on from Monday November 5th 2018 https://christmasfm.com/songcontest/ 

Closing date for entries is Sunday December 2nd at 10pm.

Finalists will be announced on air and public voting takes place on the website on Saturday 8th and Sunday 9th December.  Public voting will close at 10pm Sunday 9th December.

Winner will be announced on breakfast show on Monday 10th December 2018.

On-air

What is your on air schedule?

Full schedule here (updated throughout festive season): https://christmasfm.com/about-us/schedule/

I want to read more about your presenters

Read all about our presenters here: https://christmasfm.com/the-team/

Can you read out my text at a specific time?

Due to the large volume of text messages we receive from listeners, we are unable to play requests at specific times. Our presenters will usually read out your message within one hour of you sending it in to our donation text line – but this is not guaranteed. Dedications are only accepted via our donation text line.  Messages sent via social media, the website (unless outside of Republic of Ireland) or other forms of communication will not be read out.

I didn’t hear my text - can you play it again/ send me a copy of the presenter saying it on air?

Unfortunately we are not in a position to repeat messages or forward copies of messages to listeners.

I know someone who has a Christmas song you should play - how can they get played?

Please do not contact the studio – follow music submissions guidelines below.

Ways to listen

What FM frequencies are you broadcasting on?

Christmas FM broadcasts on FM in Ireland only from November 28th to December 27th each year on the following frequencies:

Territory FM Frequency
Sligo 95.0
Dublin 105.2
Cork 106.7
Galway 87.7
Kildare 88.1
South East 103.8
North East 99.4
Midlands North 101.6
Kilkenny 104.3
South Wicklow 106.6
North Wicklow 99.5
Limerick 105.5
Ennis/Clare 105.2
Letterkenny 105.7
Killarney/Tralee 105.0

 

Please note that these FM frequencies are only used by Christmas FM during the dates stated above. Other services may use the frequencies outside of these dates.

In Ireland, how else can I listen?

Besides listening on FM, you can also listen to Christmas FM –

online: https://christmasfm.com/listen-anywhere

via our free mobile apps: https://christmasfm.com/mobile-apps/

Virgin Media Digital TV subscribers in Ireland can listen to Christmas FM Ireland on Channel 900 (from November 28th 2018.)

I live outside Ireland - how can I listen?

For listeners outside of Ireland, listen to Christmas FM –

online: https://christmasfm.com/listen-anywhere/

via our free mobile apps: https://christmasfm.com/mobile-apps/

Listen to our sister stations:

North Pole https://christmasfm.com/listen-to-christmas-fm-north-pole/

Classics http://radio.christmasfm.com/classics/

Classical http://radio.christmasfm.com/classical/

In Ireland, the FM signal where I live is weak/not working/intermittent

As Christmas FM broadcasts in certain parts of Ireland on the FM band, listeners may encounter loss of signal/weak signal as they travel or move from one local area to another.  Additionally, due to weather and environmental interference beyond our control (such as terrain/electrical interference) you may experience signal issues or loss in your area.

If you cannot pick us up on FM in your area then that means there is no coverage in your locality.  There are other ways of listening to Christmas FM if you encounter these difficulties – please follow this link for all the ways of listening: https://christmasfm.com/listenin/

Why do you only transmit on FM in certain parts of Ireland?

Christmas FM broadcasts on FM band in Ireland in certain locations. This is dependant on several factors including budget and licencing limitations.

Mobile app & app issues

Download APP

App Issues

If you are experiencing difficulties with our mobile app, here are some things to check:

The app requires a working data connection to stream. Please check that you have a data connection either over your mobile network or wifi.

Check if your phone can support the app.The minimum OS for each app version is as follows:

Android – requires Android 6.0 (Marshmallow) and up. Compatible with phones and tablets.

IOS – requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Check your version by going to Settings > About on your phone/tablet and the version will be listed there.

Check if you are running the latest version of the app by visiting either the App Store or Google Play (search for Christmas FM) and update from there.

Check you are running the latest version of your Operating System – go to Settings>Software updates

Some issues can be solved by exiting and restarting the app.

If you find that you can’t use the native Android app on your device, we recommend switching to our Web App.  Download the web app onto your phone by clicking on this link and press play to start listening! https://radio.securenetsystems.net/cwa/index.cfm?stationCallSign=XMASFMM 

Song contest

Song contest:

Christmas FM Song Contest is open for entries via the website only from Monday November 5th 2018.

Entry form: https://christmasfm.com/songcontest/

Closing date for entries is Sunday December 2nd at 10pm.

Finalists will be announced on air and public voting takes place on the website on Saturday 8th and Sunday 9th December.

Public voting will close at 10pm Sunday 9th December.

Winner will be announced on breakfast show on Monday 10th December 2018.

Terms and Conditions apply https://christmasfm.com/about-us/terms-and-conditions/

Volunteers & Work Experience

I want to be considered for on-air presenting or production position for 2018/2019

We are very grateful to our volunteers who work so hard to make Christmas FM a success. We receive a lot of submissions every year for on-air and production roles and there are limited spaces. Submissions for 2018 are now closed as we have a full team of volunteers.

If you wish to apply for 2019, please send your CV, cover letter outlining the role you are applying for and a short radio demo (mp3/wav download link) to admin@christmasfm.com with the subject line ‘Volunteer 2019’. Applications will be open from Summer 2019. Dates TBC.

Work Experience - Transition Year/Under 18’s:

While we are very grateful to those who would like to have work experience at Christmas FM, we regret that we are not in a position to accommodate under 18’s or Transition Year students on work experience.  If you are interested in Radio Training, please see Radio Training question below.

Radio Training Courses

I want to apply for/find out more about your radio training courses

Information and application details are here: https://radiotraining.ie/

Music Submissions

I am a performer/label/promoter and I have a festive song/album for airplay - will you play it?

Music submissions will only be accepted under the following guidelines to: admin@chrismtasfm.com with the subject line ‘Music Submission’.  They will not be accepted via social media or other messages.

Please include in your email:

  • broadcast quality .WAV or .MP3 audio file or download link with artist name & song title – wetransfer or dropbox link preferred.
  • artist biography details & contact information.  
  • If you are sending a full album or several songs, please nominate 3 focus tracks for consideration.

Please note: we receive a large number of new music submissions every year and while we listen to every one of them, only some are selected.  We will contact you if we are going to play your song.

Music Video

We do not accept music videos for play or for broadcast – we only accept broadcast quality .WAV or .MP3 audio files submitted under the guidelines above.

Promotion & Sponsorship

Who can I contact about promotions/sponsorship options?

Under our terms of our broadcasting license we are not in a position to offer advertising. However, we can discuss sponsorship or promotional opportunities but please note these opportunities may already be full at this stage. Please email admin@christmasfm.com outlining your query and include your full contact details – with the subject line ‘Sponsorship/Promotions’.

Media & PR Request

I am from a media outlet and I have a PR request

Please email: info@uniquemedia.ie with subject line ‘Christmas FM – Media request’

Social Media

What are your social media channels?

I am a blogger/influencer - who can I contact at Christmas FM?

In general, we are not in a position to accept content for our social media channels or online presence from external sources.  If you feel that you would be of particular media interest, please contact info@uniquemedia.ie with the subject line ‘Christmas FM – social media request’

General Queries

What is Christmas FM

ChristmasFM.com is a family of Christmas Radio Stations and Festive Content Publisher. We create and curate a unique mix of content centered around the Magic of Christmas and deliver it on the radio and digitally via our website, player, apps and social networks. We serve a worldwide community who want to connect to that Christmas feeling. https://christmasfm.com/about-us/

Where can I read the Terms and Conditions of Christmas FM?

I have a complaint

Personal Data/ GDPR Compliance: